????? This was one of the best hotel experiences we’ve had. We stayed three nights during a very busy weekend, and despite the hotel being packed, everything was handled extremely well. The room was clean and comfortable, and the entire property was well maintained. The breakfast buffet was hands down the best complimentary hotel breakfast I’ve ever had. They offered fresh frittatas, egg casserole, biscuits and gravy, and perfectly crispy bacon—not the typical basic hotel breakfast. The bean-to-cup coffee was also excellent and a pleasant surprise. What really made our stay stand out, though, was the breakfast attendant. She was an incredibly kind older woman who greeted every guest with a smile, helped people with the doors, moved tables when needed, and even offered to clear plates. Her genuine friendliness and attention to everyone made breakfast feel welcoming every morning. Employees like her are hard to find and deserve recognition. The staff throughout the hotel were friendly, and despite the large crowds, everything ran smoothly. It’s clear this hotel takes pride in providing a great guest experience. We had a fantastic stay and wouldn’t hesitate to stay here again the next time we’re in Cooperstown. Highly recommended!

We were very impressed with this place. It is close to Dreams Park. The room was clean. The complimentary breakfast was very good and the entire staff was friendly and courteous.

Our stay at the Best Western Cooperstown was great! Such a clean room, nice comfortable beds and wonderful shower. Breakfast was superb and menu alternated days. Highly recommend! Our grandson played at Cooperstown so we stayed for 4 days.

We had an Airbnb for Dreamspark that was wonderful. But due to the schedules we had an extra night we had to find a hotel before our flight out next day. This place sucks don’t stay here!! Tornado warning and they would not let us check in early said it would cost 100 dollars, it was 2pm and check was at 3. The toilet in the common area was clogged when we got there.

Nice location and pretty clean. BUT!! Whoever is doing the laundry needs to be fired!! The towels are dirty and old looking! Hello management use more bleach and get new towels!!!

My family and I booked a room here as our daughter had a softball tournament and this was where the team was staying. We arrived and my husband pulled up front and went in with my card to pay for the room and check in, he came back out with a paper that I had to fill out because he was using my card, she wouldnt let him use my card without me. Mind you we had our 1 year old in the vehicle and didn’t want to do the whole in and out game. We wanted to check in and get to our room and we were sadly mistaken. I signed this paper and he took it back in and then came right back out with said paper. So I got out and went in to pay for it myself and the girl at the front desk still made me fill out this paper even though I came in to pay with MY card. So now it’s time to pay and she decides to tell us that there is now a $100 incidental fee and it will go back on the card within 72 hours, that would have been nice to know prior, so whatever it charged my car $282(this is for one night). By this time our 1 year old has become tired of waiting(so were we). So we get our things and head up to our room, when we walk in we were greeted with a weird smell that never went away. Breakfast the next morning was ok, I checked out and the guy at the front desk said that the $100 charge would take up to 72 hours to go back on my card, ok that’s fine. Here we are 72 hours later and still no money back on the card. My husband called and spoke with them and they stated that 100 is a pending hold, nope I can see it clearly on my statement that there is a $282 charge. They also told him 72 hours. So I called and spoke with a girl who was rude and talked to me like I was stupid. I calmly explained to her that I was told twice that it takes 72 hours for the $100 to go back on, and she rudely said to me that I was wrong and no one told me that and that it’s 7 days not 72 hours. I told her that they need to start telling the employees that work there that they need to tell people that it’s 7 days and not 72 hours. And again she rudely told me that no one told me that and that I need to call my bank and then decided to hang up on me. I will never recommend this place to anyone! Horrible costumer service and lack of communication! I never once screamed or swore at the girl I was speaking with on the phone.

**Blood-stained sheets and management that fights refunds** Avoid this place at all costs. This was hands down the worst hotel experience of my life and I'm still fighting with them months later. We had to switch rooms because the first one reeked. In the second room, I found BLOOD on the bedding while my legally blind grandson was playing on the bed. He had no idea what he was touching. I was horrified and immediately took photos. Housekeeping wanted to just swap the stained sheet and call it good - I had to demand they replace all the bedding. Here's what really gets me - management now claims their policy requires taking contaminated rooms "out of service" when blood is found. So why the hell did they let us stay in that room? The front desk offered a pathetic $100 on the spot, basically admitting how serious this was. They initially said their insurance would handle compensation, then completely backed out. I've sent letters to their CEO Larry Cuculic - ignored. Certified letters to the board - dismissed. The property manager actually told my credit card company that requesting a refund was "theft of service." Are you kidding me? We had to throw away clothes when we got home because we were terrified of bed bugs and other contamination. They've refused to compensate us for anything. The worst part? They admitted in writing they owed me a full refund, then when I wouldn't accept their ridiculous conditions, they fought my credit card dispute anyway. It's been over 9 weeks of this garbage. The beds are also ridiculously high - completely inaccessible for elderly or disabled guests. Zero consideration for anyone with mobility issues. Apparently this is standard throughout Best Western properties - so beware. Only after I posted a public review did they suddenly respond, claiming blood on bedding is 'unacceptable' and that their procedures require taking contaminated rooms out of service. Really? Then why did they let us stay in that blood-contaminated room? And if it's truly so 'unacceptable,' why are they still refusing to refund us? If you really believe your own words about this being unacceptable, then prove it - refund our room cost and compensate us for the clothing we had to discard. Our experience proves their claims to be completely untrue. This place is a health hazard run by people who will fight you tooth and nail rather than take responsibility for their failures. You've been warned. "UPDATE: After my review was posted and viewed by hundreds of people, I attempted to call the hotel twice to ask what safety improvements they had made to prevent this from happening to other children. Instead of returning my calls, they BLOCKED MY PHONE NUMBER. My TripAdvisor review was viewed 204 times in just a few weeks, warning families about this incident. The hotel publicly calls this 'unacceptable' but blocks communication with affected families."

In the summer months we have our camper at Cooperstown Beaver Valley Campground. After camping season ends we stay at the Best Western. We have been staying here off and on for years. While everything is not perfect every time. It is consistently acceptable. The staff is top notch and friendly. The manager Scott, is kind, and took appropriate action once when we did have a problem with our room. The breakfast offered is consistently good with several food options. We will continue to return here.

We stayed for five days and I cannot say enough great things about our stay. The staff was thorough and accommodating. We stayed in the separate building which we jokingly called our chalet. We were out and about and really only spent the evenings in our room, but it was quiet, clean, and we had a nice time at the pool and the hot tub when we could. We stayed during the off season so that might make a difference. Check in was seamless and so was check out. There are electric charging stations for those that have electric cars. There are ramps and I liked that there was an adaptive aquatic chair to help someone who has a wheelchair gain access to the pool. The breakfast was great. The value can’t be beat either. It’s within close driving distance to downtown Cooperstown and nearby areas.

We were in the front building. It must have been repainted recently because the hallways all smelled very strong of paint. Its great that they are keeping up with maintenance, but a warning would have been nice. The breakfast was excellent. Did not get to use the gym or pool but did take a peak at them and both looked nice and well maintained.